After the successful introduction of new software, it is important to ensure a smooth operation.
The Tiba Technologieberatung supports you in the go-live support immediately after the introduction of a new system as well as in later phases in the operation of your project management software. At your request, we can also take over the ticket system. For this purpose, the service level agreements for the 1st, 2nd and 3rd level support are regulated in detail, whereby a timely and orderly processing of all tickets can be ensured. The editor of the ticket system has a very good knowledge of the functional processes and the use of the PM software. The outsourcing of the 1st and 2nd level support relieves internal resources. In addition, associated contacts ensure continuity always.
Our capabilities include all aspects of the technical support, for example, server maintenance and data administration.