Services

For over 23 years we have been successfully optimizing tool-supported project management for companies of all industries, sizes and organizational forms – in methods, processes and technology. Our solutions are tailor-made and practical, focusing on the diverse requirements of our customers.

In finding solutions, we include general methods that have been successfully tested in the industry, but always think innovatively and beyond the horizon of proven approaches. We understand both the language of IT and the language of the specialist areas, and in development we build the bridge between both worlds.

As experts in consulting and technical development, we remain at your side as your right hand where others stop: our services range from the analysis of the current situation to the successful application by your employees. You decide how far we accompany you. We maintain strong partnerships with software manufacturers, but are always neutral in our choice.

With us you receive an individual and turnkey result from one source.

This leaves more time and capacity for the essentials in your company.

An investment in your future.

Current state analysis

Choosing the right tool for the support of project management is a big challenge for many companies. The organizational, methodological, cultural and technical conditions, respectively requirements, can be set by analysing the current state. This forms the basis for designing an effective and efficient configuration for tool-based project management.

Here it is important to consider and equally take into account weaknesses and strengths. In the end, the success of a tool is only determined by its capabilities to improve processes and its seamless integration in a company.

Additionally, the analysis of the current state is the basis and preparation for a possible software evaluation. In this case, change management is utilized to initiate necessary changes. Further measures can be taken, based on additional analyses of procedural and methodological deficits.

This favours the decrease of conflict potential between involved stakeholders as well as the differentiated consideration of tool-independent issues.

Requirements & Solution

All relevant requirements should be precisely formulated to evaluate and select the right tool for the support of project management. In addition, they should be derived and documented via processes and use cases. Tiba Technologieberatung can guarantee a fast tool selection with the expertise of past implementation projects.

The gradual selection evaluates the basic character of tools, the coverage of requirements and also the meaningful integrations and extensions. This approach minimizes the risk of an introduction and increases user acceptance.

Manufacturer presentations are conducted by a predefined agenda and highlight the main differences. This transparently shows similarities and emphasizes the differentiation by the fair and independent partner with experience and detailed knowledge.

This process involves both, IT and specialist departments, which promotes mutual understanding from the beginning.

Implementation & Roll-Out

The following steps are necessary to successfully select and implement a PM software:

First of all, there is a structured plan for the implementation strategy that takes into account the complexity of the solution as well as the customer’s needs, while reducing the risk of adoption. The applications releases are productive at scheduled time, i.e. the implementation will be implemented according to plan.

In addition, it can be ensured that the expectations of all stakeholders will be taken into account, thus reducing the potential for conflicts between involved stakeholders.

The application is understood, accepted and applied by the users. User trainings for the new tool start after the implementation and are accompanied by the change management.

Operation & Support

After the successful introduction of new software, it is important to ensure a smooth operation.

The Tiba Technologieberatung supports you in the go-live support immediately after the introduction of a new system as well as in later phases in the operation of your project management software. At your request, we can also take over the ticket system. For this purpose, the service level agreements for the 1st, 2nd and 3rd level support are regulated in detail, whereby a timely and orderly processing of all tickets can be ensured. The editor of the ticket system has a very good knowledge of the functional processes and the use of the PM software. The outsourcing of the 1st and 2nd level support relieves internal resources. In addition, associated contacts ensure continuity always.

Our capabilities include all aspects of the technical support, for example, server maintenance and data administration.